Case studies from some of our recent projects:
Telecoms Billing System
With a desire to dominate the maritime satellite airtime services market, AND Group plc wanted to transform its airtime billing systems to take advantage of new satellite services and integrated products.
Order Fulfillment System
Huawei UK’s existing order fulfilment systems consisted of a combination of spreadsheets, and desktop databases. The use of disparate systems across project groups meant that creation of routine reports was a labour intensive process.
Huawei wished to centralise data management and reporting, to provide a consistent level of detail for each customer and project under management.
Out of Hours Service Audit Reporting
South Western Ambulance Service NHS Trust (SWAST) provide an Out of Hours service which involves Clinicians and Call Takers. The Call Takers man the SWAST Call Centre, into which the General Public call to arrange an Out of Hours Consultation with a Clinician. To assist in achieving the National Quality Requirements for Out of Hours Services, SWAST wished to implement a system for auditing the performance of the Clinicians and Call Takers.
The case studies require Adobe Acrobat Reader which may be downloaded here.